Clinical Payment Solutions Company Saves 54 Hours per Week with Automation Testing

As the industry’s leading provider of clinical payment and communication solutions, Greenphire’s technologies are used across the globe to improve operational efficiency, reduce costs, mitigate regulatory risks, increase subject retention, promote protocol compliance, and produce quantifiable results for their clients.

Challenges

Needed to reduce the backlog of support tickets and product defects
Lack of bandwidth for in-house engineers stalled the focus on developing new features
Sought to increase scalability and support capacity, specifically with handling service requests
Management of data-specific capabilities

Success Stats

54+ manual testing hours saved per week
110 payments processed per participant
16 global languages supported
25K+ participants supported

KMS Impact

Provided support and maintenance to accelerate releases, develop new features, and reduce post-live defects; Built out a streamlined database to house all test cases.
Completed and handed off 109 smoke and regression test scripts for ClinCard; Implemented GitHub to manage all code-related artifacts.
Designed and supported the production of new data reports while improving the performance of existing reports; Met data needs through data warehousing, integrations, and BI.
Enabled the ClinCard product to support 16 different languages, improving expansion and usability into global markets.