How Kibo Reduced their Testing Cycle by 90% with an Automation Framework

Founded as MarketLive, Kibo is a leading provider of enterprise-class eCommerce platform that helps catalogers, retailers, direct marketers, and brand manufacturers sell goods and services online. They offer some of the most retail-targeted, customizable, cloud based solutions on the market.

Challenges

Highly competitive industry
Increased demand on consumers to have more integration of new technologies
Low Net Promoter Score and low number of referrals
Needed technical expertise and updated tools to prevent bottlenecks during the integration process
Inefficient testing framework that stretched over 120+ days
Slow releases, defect leakage, and increasing tech debt

Success Stats

12 days for testing cycle, reduced from 120+ days
60% decrease in cost per ticket
8x improved NPS score
33% reduction in ticket resolution time

KMS Impact

Created a system for Kibo to track support operations, improve business efficiencies, and reduce ticketing backlog.
Developed an integration and assimilation strategy to achieve synergy between MarketLive and Kibo’s new and existing products.
Provided innovative solutions to prevent new problems, fill gaps in coverage, and implement a system to identify operational bottlenecks.
Implemented regression testing, quality assurance, and an automation framework to improve the software testing cycle.