Evolving Product Suites Created Resource Constraints
Ping Identity provides cloud-based identity management software that protects critical assets for various enterprises, while offering secure access to any application from any device. They help prevent security breaches, increase employee and partner activity, and provide personalized customer experiences for over half of the Fortune 100.
For a security leader like Ping Identity, maintaining existing platforms and innovating for the future are equally critical. The company’s evolving products required significant testing across complex platforms, but internal resources were stretched thin between maintaining a legacy system and developing new applications.
As Ping Identity experienced substantial growth, the company needed to augment its team with a dependable, agile development partner that could handle strict security requirements and integrate seamlessly.
Security-Driven Development, Testing, and Maintenance
Ping Identity required a long-term strategic partner who could provide a trusted, scalable, and fully integrated engineering team to fill resource gaps and accelerate development. The partner must be able to retain their core knowledge and seamlessly scale with their needs.
KMS Technology was chosen for our proven ability to provide a stable, high-quality talent pool and our flexible, integrated approach to software development. Over a 10-year partnership, KMS focused on seamless integration and consistently high-quality delivery that aligned with Ping Identity’s security-first culture and pace of innovation.
1. Rapid, Productive Engineering Squad
KMS designed our onboarding process for speed and precision. Our engineers consistently ramped up to full productivity within 1-2 weeks, even when embedded into projects with complex technology stacks and highly regulated security requirements.
For example, when Ping Identity launched a new initiative on an aggressive timeline, our engineers quickly mastered unique system architectures and security practices, enabling seamless handover of mission-critical testing and development tasks. The rapid deployment eliminated costly delays and allowed Ping Identity to remain agile against market shifts.
Moreover, KMS built and maintained a core team of experts with an exceptionally low attrition rate. Unlike short-lived vendor engagements, KMS’s retention efforts ensured that Ping Identity’s knowledge was preserved and expanded year after year.
2. Full Lifecycle Integration
Rather than operating in silos, KMS engineers fully embedded themselves within Ping Identity’s software development life cycle. We participated in project requirement analysis, contributed to sprint planning, handled regression testing, and collaborated on deployments.
As Ping Identity iterated on new features, our team drove both exploratory and automated testing as well as post-release support, including root cause analysis when minor integration bugs were discovered.
Throughout the SDLC, KMS operated as a proactive extension of Ping’s in-house team, not just resolving requests but also advising on best practices and process improvements.
3. Accelerating New Feature Releases
KMS took ownership of optimizing and enhancing Ping Identity’s legacy solutions, addressing deferred technical debt and modernizing components to ensure long-term reliability. We led targeted modernization initiatives and let Ping Identity’s internal teams focus on next-generation product innovation.
The strategic division enabled Ping Identity to accelerate the launch of new offerings while keeping its foundational systems robust and secure.
These efforts created a durable partnership model that scales with demand, guards institutional knowledge, and sustains rapid delivery. Ping Identity gained an integrated engineering force that delivers with security, reliability, and consistency, from concept to release and through ongoing maintenance.
A Dedicated Product Squad for End-to-End Support
The strategic partnership with KMS Technology has provided Ping Identity with the scalable, trusted engineering power required to accelerate its roadmap securely. By entrusting key development and maintenance responsibilities to KMS, Ping Identity has successfully balanced its present needs with its future ambitions, all while maintaining the highest standards of quality.
KMS’s dedicated product squad drove a 26% increase in the development team’s production. Our commitment to security-driven testing has resulted in zero major bugs in production, a mission-critical achievement for an identity security leader. The longevity of our 10-year partnership proves the value of a dependable team that consistently delivers.
“KMS always has the ability to go with the ups and the downs, retaining core knowledge within the team. I feel confident in the work KMS is delivering, knowing that they won’t drop the ball on our projects or replace our in-house teams. We trust their teams because they’re dependable.”
KMS delivered the stable, expert, and deeply integrated engineering partnership Ping Identity needed to balance legacy demands with future innovation, solidifying their leadership in the cybersecurity market.