Production Support Business Impact
A comprehensive maintenance and support structure will help keep your customers happy and your developers focused on enhancements that generate revenue.
Focus on releasing new features instead of bug fixes and maintenance.
Deliver Quality Results
Establish a continuous software improvement mindset with automation.
Do More With Less
Add technical expertise to your multi-tier customer support team to resolve issues.
Boost Customer Loyalty
Increase customer satisfaction by quickly diagnosing and solving challenging problems.
The KMS Approach to Production Support
We determine and help prioritize the features, functionality, and timeline that our maintenance will support.
We design the technical architecture, application design, and team collaboration model.
We execute continuous development and testing as well as integration of applications, services, and data structures depending on your needs.
We deploy your product and support the customer-facing product functionality.
Give Your Customers Great Support, Even While You Sleep
With 11+ years of expertise, we know the value of learning your business and integrating with existing support structures.
Offload the more technical aspects of support
Align your business processes by optimizing outcome-based and comprehensive service level agreement (SLA) accountability.
Build automated solutions to reduce call center efforts, lower solution turnaround time, and increase customer satisfaction.
Benefits of Partnering with KMS
Ongoing application development with KMS is more than your typical maintenance and support solution.
Our engineers perform extensive root cause analysis to identify and implement long-term solutions, improving operational efficiency, and customer satisfaction.
Full Lifecycle Application Management
By managing your ongoing product development and maintenance, we can recommend new features and solutions that improve user experience and reduce support tickets.
Guided By User Experience and Quality
We are experts in quality. Our hyper-focus on user experience ensures a minimized impact on your users when implementing bug fixes or platform maintenance.
Straight From Our Customers
Working with KMS has changed the way we do business period. Quality is one of the strengths of our company and is now a selling factor when we go into new business opportunities.
— Director of Solutions Delivery, ERT
We needed a responsive, dynamic partner, and KMS has surpassed our expectations. They have provided expertise and insight that has been incredibly valuable to our platform and instrumental in our success. I would highly recommend KMS to anyone for off-shoring support.
— CTO, Resicap
Thanks KMS for all of the support. We extend our appreciation for the efforts to keep us going and for the diligence to make the product more stable and the source better.
— Sr. Director Advanced Engineering, Sandata
It has been great working with KMS. They have already given us some great suggestions around code formatting and improvements, and how we can improve our overall workflow.
— Technical Lead, Ceterus
We see KMS as an extension of our team. Not only has KMS been instrumental in helping us define and implement our software testing strategy, they have provided the expertise needed for numerous projects over the past 3 years.
— Director of Engineering & Digital Science, Thermo Fisher Scientific