Retention: The Key Outsourcing Metric Not Measured


If you have a tight deadline that you can’t meet with your existing workforce, or you lack the budget to pay your U.S.-based staff to complete a new project, then there’s a good chance you’ll consider outsourcing as the solution. Most companies focus on metrics that assess the cost and productivity of outsourced projects. All too often staff retention is overlooked but it can have a devastating impact.

Growing Demand Leads to Competition for Skills
The outsourcing market has exploded in recent years as more and more companies look to cut costs and take on more work by employing teams abroad. Sales presentations from outsourcing firms build convincing arguments about ROI and highlight the skill set your investment will secure. What they fail to mention, and what many buyers fail to ask about, is their staff retention rate.

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