What to Look For in a Salesforce Development Company
In business software solutions, Salesforce is a name that stands out. It’s a leading customer relationship management (CRM) platform helping businesses connect better with their customers.
However, implementing Salesforce is more complex than flipping a switch. It requires deep expertise and technical proficiency, the kind you’d find at a dedicated Salesforce development company.
The question then arises – how does one identify the right Salesforce development company? Let’s explore.
Understanding Salesforce Development
Salesforce development is a multi-faceted discipline that bridges the gap between business needs and technical solutions. When identifying processes to bring into Salesforce, look for areas that can greatly benefit from automation, improved data management, enhanced customer interaction, and personalized marketing efforts.
Businesses can optimize their operations and streamline their customer relationship management processes by developing or enhancing the Salesforce platform.
This domain can be further divided into distinct areas, each with its specialized focus.
Salesforce App Development
- What is it? Custom Salesforce app development revolves around creating custom applications designed to function within the Salesforce environment. These custom apps can include building solutions that aid in customer service, sales, marketing, or any other business function that can benefit from Salesforce’s robust features.
- Why it Matters: Salesforce apps can be tailored to your company’s unique needs, providing solutions that off-the-shelf software often cannot. These apps can help automate business processes, improve workflow efficiency, or provide more in-depth data analysis, leading to better decision-making and improved business results.
Salesforce AppExchange Development
- What is it? The Salesforce AppExchange is an online marketplace for Salesforce apps and extensions. It hosts thousands of enterprise and small business applications for every industry, each built to extend Salesforce into numerous areas such as sales, customer service, marketing, and more. These apps are customizable, easy to install, and cater to specific business needs. Developers can also list their own custom-built applications on the AppExchange, making it a vibrant ecosystem of solutions built on the Salesforce platform.
- Why it Matters: AppExchange allows businesses to extend the functionality of their Salesforce instance without the need for extensive custom development. With ready-to-install apps available, businesses can add new features or improve existing processes quickly and easily. For developers and Salesforce development companies, the AppExchange presents an opportunity to showcase their capabilities and make their solutions available to a global audience. This marketplace promotes innovation within the Salesforce ecosystem, encouraging developers to create applications that solve unique business problems.
Salesforce Mobile App Development
- What is it? As the name suggests, Salesforce mobile app development is focused on designing applications for mobile devices within the Salesforce ecosystem. It ensures that these apps deliver a seamless user experience, irrespective of the device being used.
- Why it Matters: With the rising prevalence of mobile technology in the business world, the ability to manage customer relationships on the go has become a necessity. Salesforce mobile app development ensures your team can work from anywhere, anytime, maintaining productivity and providing immediate customer service.
The Importance of Hiring a Development Company With Dedicated Salesforce Experience
While many development companies may claim proficiency across various platforms and technologies, it’s crucial to understand the significant benefits of hiring a firm with dedicated experience when considering Salesforce development. These firms excel not just in technical expertise but in their strategic approach to the Salesforce development process, ensuring projects are completed efficiently and effectively.
Proficiency in the Salesforce Ecosystem
Salesforce is not merely a software application—it’s a unique ecosystem with its own set of rules, best practices, and technologies.
Firms staffed by Salesforce experts and certified Salesforce developers are fluent in this ecosystem’s specific language and technical nuances. They are well-versed in Apex and Visualforce—the proprietary programming languages of Salesforce—and are also familiar with the administrative, declarative options and security models that Salesforce uses.
Understanding of the Salesforce Development Lifecycle
Unlike other software development, Salesforce development follows its own lifecycle, from designing the data model, implementing the business logic, and building user interfaces to testing and deploying the application.
Companies with dedicated Salesforce experience understand this lifecycle and can navigate each phase efficiently, ensuring a seamless transition from one stage to another.
Experienced in Complex Salesforce Integrations
Salesforce rarely functions in isolation. Most businesses require integration with other systems—be it ERP, marketing automation, or customer support software.
Handling these integrations requires an in-depth understanding of Salesforce’s APIs and data structures.
Experienced Salesforce development companies are adept at executing complex integrations, ensuring seamless data flow across your business operations.
Expertise in Custom Development
Salesforce’s robustness and flexibility allow it to be adapted and extended in virtually infinite ways.
It can be customized using various tools and technologies, including Apex (Salesforce’s proprietary programming language), Visualforce, Salesforce Lightning Components, and more.
A development company with dedicated Salesforce experience is more than capable of developing custom Salesforce solutions; they can transform it into a tool that fits your business like a glove.
This kind of expertise can be a game-changer for your Salesforce ROI, making your system more effective, user-friendly, and value-adding.
Commitment to Salesforce Development Best Practices
Salesforce maintains a set of best practices for development on its platform. These cover areas like coding, security, data handling, and user interface design.
A firm with dedicated Salesforce experience is not just aware of these best practices but also committed to adhering to them.
This ensures that the applications they develop are practical but also secure, scalable, and maintainable in the long term.
Staying Current with Salesforce’s Rapid Evolution
Salesforce is a dynamic platform constantly evolving, with three major updates every year. Keeping up with these changes can be challenging for a generalist development company.
A dedicated Salesforce development partner will stay updated with these changes and can leverage the new features and enhancements to benefit your business.
Key Factors to Consider When Choosing a Salesforce Application Development Company
- Expertise and experience: The company should have a proven track record in Salesforce development. They should understand your business context and provide solutions that meet your needs.
- Certifications: Look for a company with Salesforce-certified professionals. This clearly indicates their commitment to quality and proficiency in Salesforce.
- Customization Capabilities: Every business has unique needs. The company should be able to tailor Salesforce applications to match your specific requirements, providing custom solutions that are precisely aligned with your business objectives.
- Post-deployment Support: Salesforce isn’t a set-and-forget solution. The company should offer ongoing support and maintenance after deploying the application.
- Client testimonials and Case Studies: Look for evidence of successful past projects. Testimonials and case studies give you a good sense of the company’s capabilities.
Why KMS Technology Stands Out as a Salesforce Development Company
KMS Technology distinguishes itself as a Salesforce development powerhouse, offering a wide range of services as a Salesforce AppExchange development company. In an industry flooded with options, KMS Technology sets the gold standard for tailored, impactful Salesforce solutions.
This hasn’t happened by chance; it’s resulted from strategic decisions, significant investments, and an unwavering commitment to excellence.
Strategic Acquisitions: Software Allies
A crucial factor that sets KMS Technology apart in the Salesforce landscape is its acquisition of Software Allies, a firm known for specializing in Salesforce development.
The acquisition served as a significant milestone in KMS Technology’s journey, signaling its commitment to becoming a leader in Salesforce solutions.
This strategic move allowed KMS Technology to augment its existing capabilities by inheriting Software Allies’ deep-seated Salesforce expertise. It has also resulted in a larger team of certified Salesforce professionals capable of handling a wider variety of projects.
Integration of Diverse Salesforce Expertise
The combination of KMS Technology’s robust technological capabilities and Software Allies’ specialized Salesforce expertise has created a powerhouse of Salesforce knowledge and skill.
This integrated expertise enables KMS Technology to deliver comprehensive, end-to-end Salesforce solutions, ranging from Salesforce app development and Salesforce application development to sophisticated Salesforce mobile app development.
Unwavering Commitment to Quality & Innovation
Quality and innovation sit at the heart of KMS Technology’s ethos. It’s committed to delivering top-tier, innovative Salesforce solutions that help clients push the boundaries of what’s possible.
Its team’s continuous training and upskilling reflects this, ensuring they’re always abreast of the latest Salesforce features and industry best practices.
Demonstrating Salesforce Development Excellence Through Case Studies
The proof of capability lies in the practical implementation of knowledge and skills.
Check out these case studies to appreciate the depth of expertise that KMS Technology and its acquisition of Software Allies brings to Salesforce development.
- Online Learning Platform for Accountants: By leveraging Heroku, Ruby on Rails, and Salesforce.com, we have helped them build a platform to support over 40,000 certified public accountants and growing.
- Salesforce.com Powered Platform for Buying and Selling Trade Show Displays: Together, we created a beautiful website that is very scalable and supports the breadth of inventory and services ExhibitTrader.com offers.
- Advanced Analytics Platform for Energy & Sustainability Data: Software Allies has worked together with Goby to create an advanced analytics solution that allows their customers and partners better insight and control over energy, water, waste, and more.
Choose Industry-Leading Salesforce Development Services
KMS Technology isn’t just a service provider but a strategic partner businesses can rely on. By combining technological prowess with specialized Salesforce expertise, KMS Technology provides Salesforce solutions that drive growth, streamline operations, and deliver tangible business results.
When you choose KMS Technology, you’re not just choosing a Salesforce app development company; you’re choosing a partner committed to your business’s success.
Contact our team today to learn more about our Salesforce consulting and development services and schedule a complementary project evaluation call.
