Breaking Up Is Hard To Do
Breakups are hard. Breakups in business are even more challenging because the stakes are greater. Often, we have a gut feeling that a relationship has soured, but can’t quite put our finger on why. With the first quarter of 2016 in the past, it’s time to ask yourself – is it time to replace my offshore provider?
Warning signs that it may be time to walk away from your current vendor:
Not Fulfilling Expectations
Have you set goals for your performance that haven’t been met yet? Are things way off track, with no hope for improvement? If you’ve outlined key performance indicators that aren’t being met, what reasons are you given? If there’s a lot of finger pointing and excuses, it may be time to move on.
Does it seem like you are constantly having team members removed and added to your project? Frustrated with having to onboard and retrain new people all of the time? This usually means your vendor has a bad company attrition rate, and they’re struggling to retain top talent and manage their workload. You deserve better! Work with someone that makes you and their employees a top priority.
Bad Communication & Teamwork
At KMS, we like to work in constant sync with our clients. This means regular updates and check-ins, and being a true part of your team, like someone sitting in your own office. Are you going days without hearing from your vendor? Do you have to contact one project manager that passes your message down to the people actually working on your project?
Dated Technology & Processes
If you feel like you could be more agile, or that there’s an easier way to do things, you’re probably right. Our industry is constantly changing and that means finding a vendor that keeps their team trained on the latest technologies and methods at all times.
If you’ve decided it’s time to make the switch, check out our next post where we’ll share tips on making a clean break, and how to transition to a new offshore provider.