Software Maintenance: Why It’s Important for Your Business

There’s a large amount of diligence that goes into developing robust modern-day technologies—from creating an infrastructure plan to organizing an engineering team to collecting resources, project managing, and everything else in between.

Once a business finally delivers a high-quality product in today’s demanding market, it’s nothing short of exciting… but what happens next? The software life cycle doesn’t become stagnant once your product goes live. This is where proactive software maintenance comes in.

Just as a car needs occasional fine-tuning and a thorough inspection every year, software systems need continuous maintenance and support services to be successful.  These services help identify bug fixes and mitigate the potential risk of software deterioration and product unresponsiveness in the future.

Sure, companies can focus on QA and automated testing before you deliver your product to the market, but what happens if things change within your product while it’s on the market?

Ongoing monitoring of your software is essential and we’re here to outline why businesses need a software maintenance plan—or partner—in place for the new year.

What is Software Maintenance?

Software maintenance is the process of updating and adjusting the functionality of an existing software product (after its delivery) in order to optimize existing features, install new ones, or address any necessary errors in the system.

Through preventive maintenance and continuous monitoring, businesses can improve software performance and deliver a faultless application to their users, leading to increased customer loyalty and a strong foundation for future product releases.  

Listen to more insight from Jeff Scott, VP of Software Services at KMS, as he shares the importance of continued software maintenance below.

Why Companies Implement Ongoing Software Monitoring

Your tire pressure light comes on in your car— do you fix it immediately or procrastinate until you get a flat tire on the side of the road?

In order to keep up with a competitive software landscape, businesses need to catch and correct faults in their products way ahead of time, especially before minor bugs become substantial. 

Although bug-catching ideally happens in the QA testing phase, errors that didn’t previously exist can pop up when one part of the software changes, updates, or fails, which means that even a flawless QA system doesn’t guarantee a sustainably flawless product.

A few immediate benefits of ongoing software maintenance include:

  • Fine-tuned and improved software performance
  • Minimized technical debt
  • Reduced system unpredictability
  • Software stability
  • Boosted customer satisfaction and retention
  • Instilled confidence in your team knowing they have an error-free product
  • Freed up internal resources when you work with a partner


Overall, more and more companies are prioritizing ongoing software support and monitoring because they understand the long-term value. Consistent maintenance of products drives more efficiency and can fuel a manageable means of creating an optimal user experience, which could end up paying for itself in both performance improvement and customer retention.

software testing

Different Types of Software Maintenance

The key to a streamlined maintenance process is understanding the techniques your team needs to implement for each category, along with which tools to adopt for maximum efficiency.  

There are four different maintenance categories:

4 Types of Software Maintenance


Corrective Maintenance Corrective software maintenance addresses issues that impact the widespread operational aspect of your product, like software design, user experience, code, etc. This is the most standard form of maintenance and typically includes bug fixes and repairing error messages.
Preventive Maintenance Preventive software maintenance optimizes your product for future use and scalability. As your software runs and performs, this type of maintenance allows you to detect and repair smaller issues as they come—so they don’t turn into bigger issues down the road.
Perfective Maintenance Perfective software maintenance is the process of adjusting software as necessary in order to adapt to the market and the customer’s changing needs. Once an application is live, users may share feedback on how to maximize product efficiency—whether that’s installing new features or fixing existing performance.  
Adaptive Maintenance We all experience the moment you have to reboot your computer after an update.  Treat your software the same way. Adaptive software maintenance allows your product to accommodate any new operational changes that are installed so the system continues to run seamlessly.

You may need one category of software maintenance or a combination to elevate your product. If you don’t know where to start or are lacking internal resources to commit to sustainable software maintenance, an experienced partner can help.

The KMS Software Maintenance Process

At KMS, we understand the importance of adopting a distinguished software support plan after deployment.

Here’s a peek into a few important steps in the KMS maintenance approach:

KMS software maintenance approach

Along with full-cycle software services and leading offshore development teams, KMS has the expertise to guide you through custom support plans and ongoing maintenance services that help sustain software operability.

We have multiple ways we can work with you, including:

  • Building your software product for you and doing everything in between, including ongoing software maintenance
  • Taking over maintenance support of your existing legacy software (quality assurance services, software testing, etc.)
  • Partnering you with our Asia-pacific team of top software developers that provide your business with global coverage from initial concept to launch


Want to know more about how the KMS team can build and launch a maintenance strategy for your business?




What You Need to Know About Test Automation in 2022

Emerging software companies are scrambling to stay ahead of their competitors now more than ever before in the midst of technology modernization —all without sacrificing product quality, user experience, and customer satisfaction.

Not only has COVID-19 and remote work influenced the adoption of more digital, online, and mobile applications, but companies are experiencing increased consumer demand for cutting-edge technologies such as artificial intelligence and cloud-based solutions.  

These evolutionary changes are transforming the automation testing market as businesses look to achieve faster release cycles and improve customer satisfaction and retention.

According to Global Market Insights, the CAGR of the automation testing market is expected to grow by over 16% from 2021 to 2027.

automation testing market CAGR
*Global Market Insights

So how can organizations prepare to accelerate product delivery while successfully streamlining their software development processes in 2022?

By implementing a distinguished test automation framework, business teams can optimize the software development life cycle and in turn, increase ROI and operational efficiency.

Below, we share all the details you need to know if you’re considering adopting a functional test automation strategy in the new year.

What is Test Automation?

Test automation is the method of utilizing automated tools to execute numerous controlled tests on your software platform, such as running multiple test cases, tracking test data, and applying various test designs.

The purpose of automation testing is to ensure that your application is seamlessly responding and functioning as expected before it’s delivered to your user base.

It’s important to recognize that test automation is a critical piece of the puzzle in every go-to-market strategy, as companies strive to produce faster software development life cycles without the risk of manual testing errors.

Why Businesses Utilize Test Automation

With an increased demand for DevOps and Quality Assurance testing across the software landscape,  it’s no secret that automation is a fundamental key player across scaling businesses. 

With little to no human intervention, automation helps eliminate manual workarounds and allows engineering and development teams to focus on other higher-value tasks within the software development life cycle. 

As software companies continue to drive digital transformation, many of them are embracing automated testing in order to:

  • Drive faster time to market
  • Improve overall software quality
  • Increase test reliability, especially during regression testing
  • Validate software platforms through various phases and codes
  • Shorten feedback cycles
  • Identify application errors in the early stages of software development


Hear from one of our KMS experts, Nilesh Patel, Sr. Director of Software Testing Services, as he shares why companies should embrace an automated testing strategy.


How to Establish a Test Automation Framework

Let’s face it—any large project without a framework or plan may not result in its highest potential.

For maximum ROI, businesses must first establish a test automation framework, or a set of rules, which lay the foundation of components needed for their software testing process. 

By providing your testing team with a well-defined structure of testing objectives and all the necessary protocols needed for your project, you can jump-start a smoother process in the early stages of development.

We’ve identified some framework parameters that you may consider putting into your test automation groundwork:

  • Objectives of your product
  • Timeline, budget, resources
  • Test automation tools needed
  • Installation and maintenance best practices
  • Testing scripts and programming
  • In-depth details and features related to test design and test execution
  • Metrics and overall test reporting


Make sure to prioritize your most essential features and have a solid understanding of team responsibilities before getting started.

Additionally, businesses should note that ongoing software maintenance and continuous testing are necessary for product success, especially if any new code or programming is being pushed out. 

Considering an offshore software development partner?

E-BOOK: Key Takeaways from Continuous Testing Survey

Automated vs. Manual Testing

When it comes time to create your test automation framework, keep in mind there are two categories of software testing—automated and manual.

Although automation helps streamline processes, not every single aspect of software testing should be automated and each use case will depend on project requirements, timeline, budget, expertise, etc. 

However, both testing processes will ultimately go hand-in-hand with one another, each providing its own benefits that we’ve listed below:  

Benefits of Automated Testing:

  • Automates time-consuming testing activities
  • Increases speed and overall test coverage
  • Mitigates the risk of human error
  • Saves time during regression testing and repetitive tasks
  • Less investment needed in human resources


Benefits of Manual Testing:

  • Creates and maintains test scripts accurately
  • Enables human observation that could be missed by automation
  • Drives effectiveness for exploratory testing, which requires a tester’s knowledge and expertise
  • Utilizes real-time  human evaluation of user experience

Test Automation - Agile Test Quadrants graph shows where manual and automation testing types fall within the agile quadrants. The graph is divided down the middle with a vertical axis. At the top, the axis is labeled “Business Facing,” and “Technology Facing” at the bottom. A horizontal axis also runs through the middle of the graph. This axis is labeled “Supporting the team” on the left and “Critique Product on the Right.” In the bottom left corner (in the technology facing, supporting the team quadrant), Q1 is labeled “Automated” and includes Unit tests, API tests, Web Services testing, component testing. Moving clockwise, Q2 ( the business facing, supporting the team quadrant) is labeled “Automated & Manuel” and included functional testing, story tests, prototypes, simulations. Q3 (business facing, critique product) is called “Manual” and includes exploratory testing, scenerio based testing, usability testing, user acceptance testing, and alpha/beta. Q4 (technology facing, critique product) is labeled “Tools Automated” and includes performance and load testing, security testing, and *ility testing.

At the end of the day, businesses want to ensure they are getting ROI from their automation efforts. 

If your organization lacks the bandwidth, knowledge, or tools to execute test automation for your products, it might be time to consider leaning on a partner like KMS. By utilizing a team of trustworthy and dedicated experts, businesses can cut onboarding and overhead costs while still maintaining the support they need.

How KMS Can Help with Test Automation Services

As a leading software development and consulting practice, KMS Technology can provide your organization with the proper test environment and test automation tools to ensure that your business delivers the highest quality software product to the market.

Some of KMS Technology testing services include:

  • Test automation
  • System testing
  • API testing
  • Mobile testing


Using the agile methodology and proven best-of-breed test automation tools, KMS evaluates your existing platform and works with you to create a custom automation strategy.

By leveraging automation earlier in the delivery cycle, our software development pioneers help pave the way for a speedier product release for your business.

Interested in learning more about our process and testing team?