Salesforce’s New AI Cloud Suite Will Help Businesses Build Trust and Transparency.

Salesforce unveiled a new suite of artificial intelligence tools designed to help businesses boost trust and transparency with their customers and employees.

Looking up to the skyscrapers surrounding Salesforce Transit Center Park in South of Market District

Salesforce’s new AI Cloud suite includes a number of tools and services that can help businesses build and deploy AI applications in a responsible and ethical way. The suite also includes tools for monitoring and managing AI applications, as well as for ensuring that they comply with privacy and security regulations. The AI Cloud suite, which is built on Salesforce’s Einstein AI platform, includes a number of new capabilities, such as:

  • Einstein GPT Trust Layer: This new layer helps to prevent large language models (LLMs) from retaining sensitive customer data.
  • Einstein Explainability: This new feature helps businesses understand how their AI models are making decisions so that they can identify and mitigate any potential bias.
  • Einstein Compliance Guard: This new tool helps businesses ensure that their use of AI complies with all relevant laws and regulations.

Salesforce says that the AI Cloud suite is designed to help businesses address the growing trust gap that surrounds AI. A recent Salesforce survey found that 73% of employees believe that generative AI introduces new security risks, and nearly 60% of those who plan to use the technology don’t know how to keep data secure.

Salesforce’s new AI Cloud suite is a significant development in the field of AI governance. The Einstein GPT Trust Layer is particularly noteworthy, as it could help to address one of the biggest concerns about the use of LLMs: the potential for data leakage.

The Einstein Explainability and Einstein Compliance Guard features are also valuable additions to the Salesforce AI platform. By helping businesses to understand and explain how their AI models are making decisions, and by ensuring that their use of AI complies with all relevant laws and regulations, these features can help to build trust and confidence in AI.

Overall, the AI Cloud suite is a positive step forward for Salesforce and for the AI industry as a whole. It is a sign that Salesforce is committed to helping businesses use AI responsibly and ethically.

The AI Cloud suite is available now to Salesforce customers.

“AI is reshaping our world and transforming business in ways we never imagined, and every company needs to become AI-first,” said Marc Benioff, Chair and CEO, Salesforce. “AI Cloud, built on the #1 CRM, is the fastest and easiest way for our customers to unleash the incredible power of AI, with trust at the center driven by our new Einstein GPT Trust Layer. AI Cloud will unlock incredible innovation, productivity, and efficiency for every company.”

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